Frequently Asked Questions

Can’t find what you’re looking for?

Take a look at our frequently asked questions below.

Technical FAQs

How do I reset my password?

To reset your password, visit the XA learning platform by selecting the Login button above. Then select the ‘Forgot login details’ below the Sign In button. A reset link will be sent to your email.

How do I login to my account?

Press the Log In button above. Enter your company email as the USERNAME and then enter your PASSWORD. If you do not remember your password select the ‘Forgot login details’ below the Sign In button. A reset link will be sent to your email. Be sure to check your junk email as sometimes the XA learning platform emails are blocked by spam filters. If you still do not see an email with a reset link, please email techsupport@xanalytics.com so we can assist further.

What if I forgot my username?

Your USERNAME is your email address. If you do not remember the email that you registered, please email techsupport@xanalytics.com and we will assist.

Can I take a course on my phone or tablet?

Courses can be accessed with a phone, tablet or just about any other device with a web browser and a reliable internet connection.

Can I leave & return to a course once it has been started?

Yes, the XA learning platform saves your place whenever you pause or exit a course. Once you are ready to return, simply log back into the XA learning platform and select the course. You will be taken to the place where you left off – even if you return on a different device!

How can I get a copy of my course completion certificate?

Access your XA account by selecting the Login button above. Once there, a list of completed courses will appear. Select the certificate icon next to each course to download a copy. You will be able to download your certificate after successful course completion. If you have trouble downloading your certificate or need assistance please email info@xanalytics.com.

Training Course FAQs

I need to access a training course that has been assigned to me?

Select the Log In button above and then enter your USERNAME and PASSWORD. If you do not remember your password select the ‘Forgot login details’ below the Sign In button. A reset link will be sent to your email. Be sure to check your junk email as sometimes the XA learning platform emails are blocked by spam filters. If you still do not see an email with a reset link, please email techsupport@xanalytics.com so we can assist further.

Which courses do I need to take?

XA has a comprehensive list of courses that satisfy regulatory compliance training requirements for the U.S. futures, securities and residential mortgage loan origination markets. We also offer a number of recommended best practice courses for these markets. Select this link to view course options listed by registration type.

You can also direct questions to info@xanalytics.com. While XA will attempt to answer your questions as best we can, we cannot and do not provide legal advice. Therefore, it is always a good idea to check with your legal counsel or compliance advisors when determining course requirements.

When am I due for training?

Training due dates vary by course:

  • Initial Futures Ethics – within 6 months of registration with the NFA
  • Periodic Futures Ethics – within 3 years from the date of your last Ethics course
  • AML for FCMs, IBs, BDs, RIAs – required annually (every 12 months)
  • AML for RMLOs – required annually (every 12 months)
  • Cybersecurity – required annually (every 12 months)
  • Customer Protection Rule – required annually (every 12 months)
  • Regulation Best Interest (RegBI) – determined by firm (XA clients typically take every 2-3 yrs)
  • Identity Theft Prevention – determined by firm (XA clients typically take every 2-3 yrs)
  • Market Conduct – determined by firm (XA clients typically take every 2-3 yrs)
  • Noncompetitive Trading – determined by firm (XA clients typically take every 2-3 yrs)
  • Security-Based Swap Dealer – determined by firm (XA clients typically take every 2-3 yrs)
  • Swap Dealer – within 3 years from the date of your last Ethics course

Can I take a course on my phone or tablet?

Courses can be accessed with a phone, tablet or just about any other device with a web browser and a reliable internet connection.

How long does it take to finish a course?

  • Anti-money Laundering for financial institutions | 40-50 min
  • Anti-money Laundering for RMLOs | 30-40 min
  • CFTC Customer Protection Rule – Standard Version | 50-60 min
  • CFTC Customer Protection Rule – Test Through Version | 20-30 min
  • Cybersecurity | 50-60 min
  • Futures Ethics (Initial) | 90-120 min
  • Futures Ethics (Periodic) | 50-60 min
  • Identity Theft Prevention Program | 35-45 min
  • Introduction to asset management | 20-25 min
  • Introduction to environmental, social, and governance (ESG) | 30-40 min
  • Introduction to swaps dealer requirements | 65-75 min
  • Market Conduct Training | 50-60 min
  • Noncompetitive Trading Training (U.S. Version) | 40-50 min
  • Noncompetitive Trading Training (Global Version) | 60-70 min
  • SEC’s Regulation Best Interest (Reg BI) | 30-40 min
  • Security-Based Swap Dealer | 20-30 min
  • Swaps Dealer Marketing Supervision Requirements | 20-30 min
  • Swaps Ethics (Periodic) | 40-50 min

Are study guides for industry registration examinations?

Yes! We currently offer a variety of study guides for the futures industry. Access these study guides by selecting this link

Training Administrator FAQs

How do I download reports & records as an administrator?

The following link includes instructions for a variety of functions for training administrators: https://exchangeanalytics.com/admin-navigation